Hybrid military document management in the Armed Forces of Ukraine: management risks and conditions for scaling digital transformation
DOI:
https://doi.org/10.33405/2078-7480/2026/96/1(96)/363062Keywords:
military clerical work, public administration, electronic document management, electronic reports, regulatory and legal framework, process transformation, data governance, digital transformationAbstract
The article examines the digital transformation of internal military clerical work and administrative document management within the system of the Ministry of Defense and the Armed Forces of Ukraine as a managerial reform that reshapes processes, data, and accountability rather than merely introducing isolated information solutions.
It is identified that the current state has a hybrid nature: digital services coexist with paper-based and offline procedures, which ensures adaptability but creates risks of duplicate registers, version conflicts, and "electronic bureaucracy". It is substantiated that scaling is possible only under conditions of procedural reengineering, coordinated data governance (reference data, identifiers, metadata), institutional consolidation of roles (including a digitalization vertical), and document management services (access control, logging, segmentation, recoverability, and operation under degraded connectivity). A framework for assessing the maturity of digital clerical work is proposed based on indicators of document circulation time, the share of e-procedures without duplication, data quality, and incidents/availability, which makes it possible to link key performance indicators to managerial outcomes.
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